Website Privacy Notice

 

1. Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information provided through the website.  It is to be read in conjunction with our Data Protection Policy and our Privacy Notice for Clients.

Our website uses cookies. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

2. What information do we collect?

We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website (including IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation);

(b) information that you provide to us for the purpose of registering with us on your enquiry form;

(c) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;

(d) any other information that you choose to send to us.

3. Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy, the data protection policy or in relevant parts of the website.

We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent.

We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and providing services to you. The legal basis for this processing is consent.

We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalising the website;

(c) enable your use of the services available on the website;

(d) send you email notifications which you have specifically requested;

(e) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(f) deal with enquiries and complaints made by or about you relating to the website.

(g) disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or relating to legal matters.

(h) make a safeguarding referral if there is a risk of harm to yourself or another person or persons;

(i) make a disclosure required by law ( e.g. money laundering requirements).

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of marketing.

4. Disclosures

We may disclose information about you insofar as reasonably necessary for the purposes as set out in this privacy policy, the data protection policy and the privacy notice.

In addition, we may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information;

(e) to make a safeguarding referral if there is a risk of harm to yourself or another person or persons.

Except as provided in this privacy policy, we will not provide your information to third parties.

5. Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

6. Retaining and deleting personal data

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We will retain your personal data as follows:

(a) Usage data will be retained for a maximum period of 26 months following the last date of collection.

(b) Enquiry data will be retained for a maximum period of 12 months following the last date of collection.

(c) Otherwise as set out in our Data Protection Policy and Privacy Notice for Clients.

7. About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

We use cookies for the following purposes:

(a)    functionality – we use cookies to check and record that scripting functionality is available in the browser. Scripts creates a richer and more functional user experience on the website. The cookie name is “has_js”.

(b)    security – we may use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally.

(c)    cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally. Cookies used for this purpose are: “CookieConsent”.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/. The relevant cookies are:

Cookie Name

Expiration Time

Description

_ga

26 months

Used to distinguish users.

_gid

24 hours

Used to distinguish users.

_gat

1 minute

Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.

 

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) https://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

8. Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

9. Your rights

Your principal rights under data protection law are:

(a)    the right to access;
(b)    the right to rectification;
(c)    the right to erasure;
(d)    the right to restrict processing;
(e)    the right to object to processing;
(f)    the right to data portability;
(g)    the right to complain to a supervisory authority; and
(h)    the right to withdraw consent.

Your rights are set out on our Data Protection Policy and Privacy Notice.

You may instruct us to provide you with any personal information we hold about you.

You may instruct us not to process your personal information for marketing purposes by email at any time.  In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

10. Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

11. Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

12. Contact

This website is owned and operated by Wandsworth Mediation Service.

We are registered in England and Wales under registered charity 1102464 and company 4778659, and our registered office is at Wandsworth Mediation Service at St Marks Durie Hall, Battersea Rise, London, SE11 1EJ.

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email or by post.

13. Data controller

The data controller responsible in respect of the information collected on this website is Wandsworth Mediation Service.
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This document was created using a template from SEQ Legal (https://seqlegal.com).

Updated July 2018