How does Family Mediation Work?

The Family Mediation process typically involves the following steps:


You may be referred to us by your social worker, the CAB, the FIS or you have googled us!

We will contact you to check you are willing to be involved in mediation and outline how mediation works. We will also contact the other party.

We select 2 of our trained mediators who have the appropriate skill set and experience for your case.

We will also assess whether the case is suitable for mediation.

If both parties are willing to proceed we will then select 2 of our trained mediators who have the appropriate skill set and experience to work with you both.

First separate meetings

We hold all Family Mediation meetings at our offices near Clapham Junction Station.

Once both parties have agreed to take part in the mediation process, each party will meet the 2 mediators separately.

During this meeting the mediators will explain the mediation process and listen to your view of the issues in dispute. They will also help you clarify how you would like it to be in the future.

If both parties agree to try mediation then a joint meeting will be arranged.

Mediation meeting (up to 2 sessions)

The mediation meeting will either be held in one room (a round table) or in separate rooms (a shuttle mediation) if parties are not willing to meet in person.

The meeting is run according to some basic ground rules which the mediators will explain clearly at the start.

Each person will then have a chance to talk about the problem as it affects him or her. The mediators will then help both parties identify the issues that need to be sorted out and this often leads to solutions being suggested by the parties. The mediators will help you work out how these may work in practice.

After each mediation session, a summary of the session is written by the mediators and sent to each party. This will outline what has been discussed and any agreements made. This session summary is not legally binding and does not affect legal rights, but is made in good faith between both individuals with the hope that things will change going forward.

Further mediation sessions can be booked – a week, or a month later to see how the agreements have been kept by both parties and/or whether new agreements need to be made.

If you have any questions about Family Mediation or the process or want to clarify anything, please call our office team on 0207 223 7744 or send us a message via our contact form.

If you would like to refer your case to us, please complete the online Family Mediation registration form.