Find out more about mediation and how it works

Mediation is an effective way of resolving a dispute. It introduces a neutral third party who spends time with both parties and tries to facilitate a settlement. Mediation can be used within the community or in a commercial setting, where parties might decide to try mediation rather than going to court.

Mediation helps people to hold a difficult conversation, acknowledging a conflict situation and offering a space for communication about the best way forwards. A mediator does not judge or provide an opinion but instead works to build consensus between both sides, helping to arrive at an outcome that both parties are happy to accept.

Mediation is confidential and voluntary. It only takes place when both parties agree to mediate and either party can stop mediation at any point.

In our experience people who are facing conflict can often feel trapped, unable to even imagine a way out. Mediation provides a space in which to explore fresh possibilities and, more often than not, it brings practical solutions within sight.